FAQ

FAQ AND POLICIES

THANK YOU FOR VISITING AND SHOPPING AT LOVECLUB. FOLLOWING ARE THE FREQUENTLY ASKED QUESTIONS, AND TERMS AND CONDITIONS THAT CONSTITUTE POLICIES

SIZE CHART:

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YOUTH SIZE CHART:

*WHERE IS YOUR SHOP LOCATED?

CURRENTLY, LOVECLUB DOES NOT HAVE A PHYSICAL STORE BUT WE ARE WORKING ON IT! WE CARRY OUT ALL ORDERS ONLINE AND WHEN WE DECIDE TO DO ā€œPOP-UPā€ SHOPS.

I'M HAVING PROBLEMS WITH THE TRACKING.

WE APOLOGIZE FOR THAT! IN A FEW CASES, THE CARRIER TAKES 1-2 BUSINESS DAYS TO REGISTER YOUR SHIPMENT STATUS. IF YOUR TRACKING NUMBER ISNā€™T UPDATING OR WORKING AT ALL, PLEASE REACH OUT TO US AS SOON AS YOU CAN VIA CONNECT@LOVECLUB.STORE WE CAN GIVE YOU THE INSIDE INFO

FOLLOW OUR TWITTER, THERE YOU FIND THE LATEST AND INSIDE SCOOP!

SHIPPING POLICY SHIPMENT PROCESSING TIME:

ALL ORDERS ARE PROCESSED AND HANDLED WITHIN 2-3 BUSINESS WEEKS. (LESS IF THE PRODUCT IS IN STOCK)

***WE ARE NOT RESPONSIBLE IF YOU INPUTTED THE WRONG SHIPPING ADDRESS.

IF SO, YOU WILL HAVE TO PAY ALL ADDITIONAL COSTS.Ā 

ORDERS ARE NOT SHIPPED OR DELIVERED ON WEEKENDS OR HOLIDAYS.Ā 

SHIPMENT WILL TAKE AN ADDITIONAL 2-4 BUSINESS DAYS

***ORDERS THAT ARE IN STOCK ALREADY WILL SHIP BE PROCESSED IN 2-5 DAYS AND AN ADDITIONAL 2-4 BUSINESS DAYS FOR SHIPMENT.Ā 

ORDERS CONTAINING YOUTH SIZES AND ADULT XL AND UP FOLLOWS THE 2-3 WEEKS PRODUCTION TIME SPAN.

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IF WE ARE EXPERIENCING A HIGH VOLUME OF ORDERS, SHIPMENTS MAY BE DELAYED BY A FEW DAYS. PLEASE ALLOW ADDITIONAL DAYS IN TRANSIT FOR DELIVERY. IF THERE WILL BE A SIGNIFICANT DELAY IN SHIPMENT OF YOUR ORDER, WE WILL CONTACT YOU VIA EMAIL OR TELEPHONE.

SHIPPING RATES & DELIVERY ESTIMATES

SHIPPING ISĀ DETERMINED BY USPS WHEN YOU INPUT YOUR MAILING ADDRESS.

SHIPMENT CONFIRMATION & ORDER TRACKING

YOU WILL RECEIVE A SHIPMENT CONFIRMATION EMAIL ONCE YOUR ORDER HAS SHIPPED CONTAINING YOUR TRACKING NUMBER(S).

DAMAGES

LOVECLUB IS NOT LIABLE FOR ANY PRODUCTS DAMAGED OR LOST DURING SHIPPING. WE PACKAGE ALL OUR ORDERS WITH CARE. IF YOU RECEIVED YOUR ORDER DAMAGED, PLEASE CONTACT THE SHIPMENT CARRIER TO FILE A CLAIM.

PLEASE SAVE ALL PACKAGING MATERIALS AND DAMAGED GOODS BEFORE FILING A CLAIM.

PRIVACY POLICY

THIS POLICY COVERS HOW WE USE YOUR PERSONAL INFORMATION. WE TAKE YOUR PRIVACY SERIOUSLY AND WILL TAKE ALL MEASURES TO PROTECT YOUR PERSONAL INFORMATION.

ANY PERSONAL INFORMATION RECEIVED WILL ONLY BE USED TO FILL YOUR ORDER. WE WILL NOT SELL OR REDISTRIBUTE YOUR INFORMATION TO ANYONE.

Ā SECURITY AND STORAGEĀ 

ONLY YOUR ORDER DATA BILLING, SHIPPING, AND ORDER CONTENTS DATA IS STORED ON OUR SERVER. THIS INFORMATION IS ENCRYPTED USING A SECURE SOCKETS LAYER BEFORE IT IS TRANSMITTED OVER A WEB SERVER. WE DO NOT STORE YOUR CREDIT CARD DATA.

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NO REFUND & RETURN POLICYĀ 
RETURN EXCEPTIONS/EXCHANGESĀ 

***IF YOUR CLOTHING ITEM IS STILL IN NEW CONDITION, YOU MAY EXCHANGE YOUR CLOTHING ITEM FOR A DIFFERENT SIZE OR COLOR. YOU WILL NOT BE SUBJECT TO A RESTOCKING FEE IN THIS CASE, BUT YOU STILL WILL HAVE TO PAY RETURN SHIPPING. "SPECIAL SIZES" ARE EXCLUDED IN REFUNDS OR EXCHANGES. SPECIAL SIZES INCLUDES YOUTH SIZES AND ADULT XL AND UP.